When you think of KPIs and metrics, what often comes to mind are things related to user acquisition, engagement, retention, virality, and monetization — most of which are (or should be) a focus for many technology companies. Sign up conversions, social shares, email open rates / clickthroughs, and purchase flows are examples of what can read more
Tag Archives: customer success
Is the customer always right?
November 5, 2010 – 12:00 AM
Consider the following movie clip a case study of how co-founders handle a customer service situation: [Note: there are a couple of curse words in the above scene] The job of an entrepreneur is to listen, and then to act on what’s heard You know your product or service better than anyone else, but if read more