Tag Archives: customer development
Are you getting enough negative feedback?
It’s been widely accepted that a product should not be built in a bubble where feedback isn’t being collected from target users along the way. What’s not always focused on enough, however, is the pursuit of negative feedback, which is … Continue reading
Is the customer always right?
Consider the following movie clip a case study of how co-founders handle a customer service situation: The job of an entrepreneur is to listen, and then to act on what’s heard. You know your product or service better than anyone … Continue reading
