Tag Archives: customer success
How to track and improve the customer support function of your startup
When you think of KPIs and metrics, what often comes to mind are things related to user acquisition, engagement, retention, virality, and monetization — most of which are (or should be) a focus for many technology companies. Sign up conversions, … Continue reading
Is the customer always right?
Consider the following movie clip a case study of how co-founders handle a customer service situation: The job of an entrepreneur is to listen, and then to act on what’s heard. You know your product or service better than anyone … Continue reading
