Tag Archives: customer development

Are you getting enough negative feedback?

It’s been widely accepted that a product should not be built in a bubble where feedback isn’t being collected from target users along the way. What’s not always focused on enough, however, is the pursuit of negative feedback, which is … Continue reading

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Is the customer always right?

Consider the following movie clip a case study of how co-founders handle a customer service situation: [Note: there are a couple of curse words in the above scene] The job of an entrepreneur is to listen, and then to act … Continue reading

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