Sharing product information within your company is one of the most valuable things you can do as a product manager. Whether it’s your plans (roadmap), feedback you’ve heard from users, product usage data (analytics), or posing questions — getting what you’re doing and thinking in front of a cross-departmental audience will provide read more
Why you should start with a paper wireframe
January 30, 2014 – 3:34 PM
In a world that’s getting more computerized every day, it may sound a little crazy to suggest that something should be done on paper when digital solutions have been developed (e.g., Balsamiq, OmniGraffle). Digital wireframes are great. They’re easy to share with co-workers, they look professional, and they’re fun to make. While I’m a big read more
How to track and improve the customer support function of your startup
January 4, 2014 – 9:00 PM
When you think of KPIs and metrics, what often comes to mind are things related to user acquisition, engagement, retention, virality, and monetization — most of which are (or should be) a focus for many technology companies. Sign up conversions, social shares, email open rates / clickthroughs, and purchase flows are examples of what can read more
Improving the Pocket app
December 23, 2013 – 2:39 AM
This is the first of a series of posts where I’ll be looking at potential improvements to products. Pocket is one of my favorite apps and I was recently asked what I’d improve about it. The Pocket team has done a lot of great work outside of the app, including: An ease of adding content read more